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August 2010

The Two Faces of Choice

by Elizabeth Jetton CFP®
August 25th, 2010

Directions is pleased to welcome a guest blog post from one of our cofounders, Elizabeth Jetton, CFP® . For more about Elizabeth, click here.

I recently read a fascinating interview published online in Knowledge @ Wharton with author and researcher, Sheena Iyengar, a professor at Columbia Business School who wrote The Art of Choosing.

When I ask clients what is important to them about money, often both men and women will tell me, “It’s having choice: being able to do what I want. “ Simple. Choice equals freedom. Or does it?

The psychology of choice is fascinating. Studies indicate how fickle we can be about what we want, whether we are in the grocery store, choosing between jobs or selecting an entrée at a restaurant. We are impacted by what others want; by what our culture values and by competing internal pulls between what we truly value, what we think we ought to value, what our gut tells us and our rational mind is telling us.

There can be a cost to having too much choice. In one of her studies, Iyengar compared 401(k) participation rates for Fidelity funds, which manages billions of dollars in retirement funds. In 401(k) plans where the employees were offered 10 or fewer investment choices, participation in the plan was around 75%.

When the number of investment choices reached 50 or more (Fidelity offers 4500) participation in the plan dropped to 60%. In other words, too much choice can paralyze us. We may lack enough information or context for even beginning the process of choosing. We feel defeated and exhausted before we start. Not a good thing when it could mean the difference in whether or not we have enough money to spend when earning a living is no longer desirable or feasible.

Something else I’ve observed in myself regarding spending money will probably seem so obvious to you. If I don’t go in the store, I don’t have to make a choice of what to buy, so I don’t buy. Duh.

I love to knit. What I really love is yarn: the feel of different yarns, the colors, the vision I have of creating something beautiful, the image of myself relaxing in my favorite chair with a pile of yarn in my lap and the dog by my side. I do not seem to be able to enter a yarn shop without buying something, despite very strong intentions not to buy, because I do not need more yarn. I have accumulated what a saleswoman calls, “SABLE: stash accumulated beyond life expectancy”.

As soon as I enter the yarn store, the “now I must choose” part of my brain engages and I find myself scanning the aisles, not just looking for the pleasure of it, but weighing choices. That is, do I want a silk yarn or alpaca? Blues or reds? The choosing brain vs. the rational “just looking” brain usually conquers me. Maybe it’s the ancient female ancestor still alive in me, who goes “on the hunt”, who is a gatherer of berries, seeds and greens, searching the forest for the next meal, gathering, gathering, gathering. Shopping (for the things, like yarn, that call to me) feels like ancient ritual, feels good, feels like gathering.

I can gather a lot of yarn in a year if I allow myself. And sometimes that leads to the vicious cycle of guilt: guilt for unintended spending. Guilt makes me hungry. Great – now I can feel guilty for spending and for eating.

We’re laughing, right? But this behavior can cost a lot more than plowing through a yarn budget. We won’t make a choice where we need to make it (participating in a 401(k), hiring a financial advisor, etc.) but we will get trapped into choices we would be better off avoiding.

The pull is strong. The gratification of choosing whatever it is calling us- shoes, children’s toys, jewelry, home goods, books, yarn … you name it – can represent the opposite of freedom: addiction, a lack of ability to choose “no”.

Freedom is the ability to choose not only “yes”, but to choose “no”. To feel the empowerment of serving a grander goal, like money for your future, or money for a long desired trip or building reserves so you can have true freedom even if times get a little rough. You can achieve these goals because you exercised your choice to say “no” to the pull of “more” and exercised your choice to say “yes” to not spending. Additionally, you have the choice to say yes to , but to saving, to calling an advisor, to raising the question with your friends or an advisor about money, to appreciating all that “yarn” (insert your own passion) you’ve already acquired.

The choice to love what you have, just like your mother told you, is perhaps the greater freedom. The power of choosing “none”, a statement of personal independence. I’m still a work in progress, because I’m human. It helps to talk about it!

Categories Personal Finance for Women
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The Direction$ Alliance: Planting the Seeds

by Eleanor Blayney
August 18th, 2010

Notes from the August 11th Conference Call

Approximately 90 advisors were welcomed to the first conference call for the Direction$ Alliance on August 11th.

In keeping with our mission to change the conversation about personal finance, the Founders of Direction$ tried to model the call itself on some of the principles we believe are essential to hosting conversations that matter. We did not bring a business agenda to the call, nor a developed menu of services that Direction$ will offer to its community. Instead, we brought ourselves, our personal stories, and our passion for improving the way financial planning advice is delivered to women. There were no expected or desired outcomes, except for clearing the space where community participants could share their ideas, interests, and issues.

The art and process of hosting meaningful conversations includes a step called “harvesting” where the participants’ comments are gathered to set the priorities for what the community would like to accomplish going forward. It is not yet time for the harvest, though we can already see that it will be rich and abundant. This first conference call was instead a sowing of seeds, as will be the two conference calls to follow on September 2nd and 17th. Our focus now will be to see which seeds take root in our community, and to direct the wisdom and resources of the Alliance toward cultivating these ideas.

Here is what was planted on our call:

  • A sense that many of us individually have been searching for community support in our efforts to serve women: “This is an idea we have been waiting for, for a long time…”
  • Recognition that women clients and prospects can be resistant to our best efforts to keep them engaged
  • Need for women-centric presentations, outlines, workbooks that advisors can use in their outreach to women prospects
  • Interest in face-to-face networking – at a Direction$ sponsored conference or at association conferences – in additional to online networking
  • Need for a collaborative, nationally distributed “blueprint” of ways to get women talking about money. Request for a “turnkey” process of engaging women.
  • Guidance on working with women who are part of a couple seeking financial planning advice
  • Observation that the best ideas on serving women will go nowhere without consistent marketing
  • Request for more information on circles – how they are conducted, number of participants, and how these are different from seminars and workshops
  • Interest in available research on gender styles and differences that can inform our efforts; Interest, too, in initiating needed research that has not yet been conducted
  • Desire to create “break-out” sessions on our conference calls, allowing call participants to focus on subjects of special interest
  • Possibility of developing a Direction$ brand that could identify and distinguish Alliance members in the eyes of the woman consumer, as advisors who are committed to changing the personal finance conversation for women.

We will be building on these ideas and shares in our next call, as well as hearing from advisors who may be joining us for the first time.

For those of you interested in listening to the recording of the session, please call (712) 432-1065, then enter the code: 940063. You will then be able to listen to approximately 50 minutes of the call. (Unfortunately, the first part of the session was not captured, but we promise that this technical glitch will be gone for the September 2 session.

The Founders of Direction$ — Eleanor Blayney, Elizabeth Jetton, and Peg Downey – want to thank everyone who took part in this call, and to encourage you to keep visiting the website, for announcements of upcoming Direction$ speaking and circle events, and for sharing your ideas and thoughts. You can also follow us on Facebook on the Direction$ Alliance community page. (Note to advisors who cannot have Facebook accounts due to BD compliance concerns: you do NOT need to set up an account in order to follow our community page.) You can also follow our bite-size comments on all things female-friendly on Twitter: @directions4her.

We are listening … let’s keep the conversation going! Please post your feedback in the comment section below.

Categories Personal Finance for Women
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A Different Kind of Wealth

by Eleanor Blayney
August 15th, 2010

August 15, 2010 – Six days and it’s still not quite real yet, but there was a massive fire destroying the townhome where my daughter, son-in-law, and grandbaby lived. They are safe. This is the first, last, and most important consideration. But just about everything they owned was lost to the fire itself, or to smoke and water damage. We’ve been reminding ourselves over and over that it’s all just “stuff.” At the same time, it was a lot of stuff – computers, photos, family documents, clothes, furniture, jewelry. There will much rebuilding, both literally and figuratively, in the months ahead.

It’s said that nature abhors a vacuum, and the truth of this has never been so powerfully apparent to me. In that void created by the loss of their house and their belongings, a flood of community support has come pouring in. Many of the people offering food, places to stay, toys, and baby gear do not even know Elizabeth and Brad, but their generosity and concern has been no less genuine. When thanked, they push off our gratitude with a simple “I’m sure they’d do the same for us, if our situations were reversed…”

Different Kind of WealthIn the financial advisory world, we talk a lot about capital – how to invest and manage it. Usually we are referring to financial capital that is easily valued in dollars, and considered necessary for our lives and our goals, such as educating children or retiring comfortably. But here at Directions, in keeping with our vision of changing the way we talk about and view personal finance, we are enlarging our definition of capital to include not just investment and savings accounts, but human and social capital as well. Your human capital is the aggregate of your education, experience, skills, and passions, which can be put to productive use in the workplace, in return for earnings and benefits. Social capital, according to the ecological organization, EarthEconomics, is defined as “the underpinning and core fabric of communities,” providing benefits in the form of safety, security, friendship, and a sense of civic identity.

Both alternative forms of capital – human and social – are incredibly important as supporting and sustaining resources, and deserve as much attention and management as our 401(k)s or mutual fund accounts. For women especially, social capital is often an essential resource, because of the fact that their financial and human capital is often diminished by the years they spend out of the workplace, raising and caring for family members.

The hard fact is that women need more resources for their longer lives, but have less, in terms of financial assets, when they arrive in retirement. Elderly unmarried women – including widows – depend on Social Security for as much as half their income, compared to men for whom Social Security covers about 39 percent. For a quarter of unmarried women, Social Security is IT: their only source of income.

What does a financial planner say to a woman who faces a radically reduced lifestyle in her later years? “Well, I’m sorry but you cannot afford to live?” This is unacceptable. We are problem solvers, not buck passers. Even if our own clients are unlikely to be in these straits, they may have mothers, aunts, sisters, and female friends who need support.

To answer these women, we need to become more knowledgeable about available community resources: what is available to the elderly in terms of shared or cooperative housing? What medical services or clinics offer cost-free services? Is there a job bank or coordinator placing seniors in paying, part-time work? What, in other words, is the social capital that can provide safety and security to our women friends, clients, neighbors, even ourselves?

Because this capital does exist, even if the bank won’t give you a debit card to draw upon it. It’s our obligation to find it, grow it, and invest in it. Speaking for my kids, I can say that the goodwill and support of their community is now their greatest asset.

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Categories Financial Planning
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Direction$ Alliance Update

by Eleanor Blayney
August 11th, 2010

Note to advisors: We have had reports from some of you who have not received our follow-up email from the call.  If you are on our list or attended our call, make sure that DirectionsForWomen@me.com is added to your contact list so our emails to you won’t end up in your Junk Mail. Otherwise, please email us at the above address and ask to be added to our list.

-

This afternoon, Direction$ hosted a conference call with more than 100 financial advisors to discuss “Changing the Conversation of Personal Finance for Women.”

It is an exciting development to engage all these minds in our initiative, and we look forward to future calls in September.

We will be harvesting the comments and ideas shared during the conference call and posting this harvest in another blog, to appear in the next few days.

Here is a summary of the initiatives Direction$ is pushing forward, and we would love your input and feedback on these ideas. Please help us to continue the conversation by commenting below.

  • Continuing coverage in the press, both professional and consumer, to bring more attention to the financial planning needs of women and the role of Direction$ advisors in changing the way we work with women
  • Building partnerships with experts in disciplines distinct from financial planning, such as linguistics, gender studies, psychotherapy, cultural anthropology, behavioral finance, neurology, storytelling and narrative artists. How can these disciplines help us speak to women more effectively and understand their attitudes and issues with money, risk management, wealth?
  • Building an amazing, conversation-changing website that will be a vibrant, exciting place to start, continue, and extend the different discussions we want to have around the subjects of women and money. We see this website as the go-to place for women consumers and the advisors committed to serving these women, for the empowerment, education, and engagement necessary to help women become strong and competent financial decision-makers.
  • Development of college level curriculum on women-centric financial planning issues.
  • Launching prototype consumer circles in Atlanta and the Washington DC area to refine and develop our circle philosophy and process, as the way to create safe space for women to have conversations about money.
  • Thoughtful reflection on what you are telling us you want and need in an advisor community.
  • Development of business models that can support and grow our passion for changing the conversation around personal finance for women.

Again, please use the comment section in this blog to give us feedback on these directions, and the role you might like to play as we move forward together. Feel free to also continue the conversation in our “Direction$ Alliance” community on Facebook. There you will find forum discussions on such topics as “Engaging your women clients throughout the relationship.” You can either go to Facebook and search for the “Directions Alliance” group, or simply click here to visit the Directions Alliance community on Facebook. Once you arrive at the community, please hit the “Like” button and begin participating. There is strength in our numbers.

We hope — if you took away nothing else from the conference call — that you are nevertheless clear about the vision of the Direction$ Alliance as a member-driven and inspired community. Our goal is to create a place for us to meet and start exchanging our experiences and wisdom to make us all better planners and advisors to women.

With our deep appreciation,

Eleanor, Elizabeth, and Peg

Click below to follow the Directions Alliance community on Facebook.

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Categories Personal Finance for Women
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